Fresh on my Carnival 2011 euphoria I came across this blog post on the Trini carnival diary blog.
COSTUME WARRANTY AGREEMENT
All costumes come with a standard 2 day natural Carnival wear warranty, which covers popped gems, loose beads, detaching parts, broken belts and bras. Warranty also covers variation from prototype, loss of costume, late delivery of costume or costume pieces and incorrect sizing if the error occurs from the Band.
COSTUME WARRANTY AGREEMENT
All costumes come with a standard 2 day natural Carnival wear warranty, which covers popped gems, loose beads, detaching parts, broken belts and bras. Warranty also covers variation from prototype, loss of costume, late delivery of costume or costume pieces and incorrect sizing if the error occurs from the Band.
In the event that the costume needs repairs before use you are entitled to free costume repair. If the costume varies from the prototype you are entitled to 50% refund. If the incorrect size of costume was given with the fault being the Band’s you are entitled to have the costume replaced with the correct sizing with free costume delivery. If your costume was lost or misplaced by the band you are entitled to a 50% refund, replacement of your costume in any section of your choice (excluding Frontline if your selection was backline/floor member) and free costume delivery. If your costume or any piece of it is not ready for collection on the assigned collection date you are entitled to free costume delivery.
Not covered are accidental damage, broken plumage, unnatural stains and damage due to excessive wining and jamishness.
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Now we have all been there at some point in our masquerading life, you received a costume that has no resemblance to the one they showed at the launch, the costume is unfinished, it fell apart BEFORE you reached on the road, or mid way down the road when you just warming up the chipping. . What ensues is mayhem as you try to patch up this costume with the help of friends, or the ever elusive mas band leader. Costume distribution as well is a big big one that has caused many a fustration over the years.Many times has resulted in some covert operations to collect, one year I had to leave jouvert on Carnival Monday to collect my costume. Now what Saucy over at trini carnival diary is proposing that mas bands offer a costume warranty. The warranty would cover the costume for repairs if needed BEFORE you take the costume on the road, (ie braiding becomes undone, beads falling off etc) or in the case of pieces missing, or costume delay in distribution. According to saucy this ensures that standards are kept up and customers remain happy.
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Truly Loving This...i agree with you 110%, no longer we shall settle for less when Myst delivers more
ReplyDeleteIm not saying that the other troupes dont deliver excellent service, Myst was at the tip of my tongue because my sister is talking about the launch all day. if i offended any other Mas Troupe i am sorry
ReplyDelete